Shipping Policy

Shipping Policy

We understand the importance of receiving your purchased products promptly. Our goal is to process and deliver your orders as quickly as possible. Below are the details of our shipping options:

1. Processing Time

  • All orders are processed and shipped within 5-10 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We provide standard shipping through trusted carriers, including DHL.

3. Shipping Rates

  • Shipping rates are based on the weight of your order and the shipping method selected.
  • The exact rate will be displayed during checkout before you complete your purchase.

4. Tracking Your Order

  • Once shipped, you will receive an email with a tracking number and a link to monitor the status of your delivery.

5. Delivery Time

  • Delivery times vary based on your location and the chosen shipping method.
  • Orders are typically delivered 5-10 business days after shipment.

6. Address Changes

  • If you need to update your shipping address, contact us as soon as possible at lucamaximstore@gmail.com.
  • While we will do our best to accommodate changes, we cannot guarantee address updates after an order has been shipped.

7. Lost or Damaged Items

  • For lost or damaged orders, contact us immediately.
  • We will work with you to resolve the issue as quickly as possible.

8. Returns and Refunds

For details on our return and refund policies, please refer to the Return Policy section on our website.

9. Contact Us

For any questions or concerns about this policy, email us at lucamaximstore@gmail.com.