Return, Refund, and Exchange Policy
We strive to provide the best shopping experience, but we understand that issues may arise. Below are our guidelines for returns, refunds, and exchanges:
1. Claims for Damages or Defects
- Damaged, Defective, or Misprinted Items: Claims must be submitted within 30 days of receiving the productwith clear photos of the issue.
- Lost in Transit: Claims must be submitted within 30 days of the estimated delivery date.
- Email your claim, including a description and photos, to connect@childrenofkhan.com for prompt assistance.
2. Refunds
- Contact us as soon as possible if you wish to request a refund after placing or receiving your order. Refunds must be requested within 30 days of delivery.
- Upon accepting your return, we will provide a return shipping label and detailed instructions.
- Refunds will be processed to your original payment method within 10 business days after we receive and inspect your returned item.
- If more than 14 business days have passed since your refund approval, contact us at connect@childrenofkhan.com
3. Return Guidelines
- Request Approval First: Items sent back without a return request will not be accepted.
- If you are returning an item from outside the U.S., note that shipping may take longer than expected.
4. Items Not Eligible for Returns
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Non-returnable items include:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale Items and Gift Cards: Unfortunately, these are not eligible for returns.
5. Exchanges
- Exchanges are accepted within 30 days of delivery for eligible items.
- Email us at connect@childrenofkhan.com or use our contact form to initiate an exchange.
6. Damages and Issues
Inspect your order upon delivery and contact us immediately for:
- Defective or damaged items
- Incorrect items received
We’ll work to resolve the issue as quickly as possible.
7. Shipping for Returns and Exchanges
- You are responsible for return shipping costs. These costs are non-refundable.
- For refunds, the cost of return shipping will be deducted from your refund.
- If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
Contact Us
For questions about returns, refunds, or exchanges, email us at connect@childrenofkhan.com.